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Our Story About Pro Link Systems
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Trusted Since 1999 — 25+ Years in Los Angeles

IT That Works.
Partners You Can Trust.

24/7 help desk — live engineers
Cybersecurity & compliance
Cloud & infrastructure
No long-term lock-in

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Comprehensive IT services
under one trusted partner

From day-to-day helpdesk tickets to long-term technology strategy, we handle every layer of your IT environment so you can focus on running your business.

24/7 Help Desk

Real engineers available around the clock. When something breaks, we answer immediately — not with a ticketing queue that takes days to resolve.

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Cybersecurity

Layered protection across endpoints, networks, email, and cloud. We identify vulnerabilities before attackers do and keep you compliant with industry regulations.

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Cloud & Infrastructure

Modern cloud environments built for performance and cost-efficiency. Microsoft 365, Azure, hybrid cloud, virtual desktops, and infrastructure designed to scale.

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Disaster Recovery

Automated backups, replication, and tested recovery plans. We design for the worst case so you are never caught unprepared when ransomware or hardware failure strikes.

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IT Consulting

Strategic guidance from engineers with real operational experience. We work alongside your leadership team as a virtual CIO — planning, budgeting, and executing your technology roadmap.

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Remote Workplace

Secure, productive remote work environments for distributed teams. VPN, virtual desktops, cloud collaboration, and endpoint security that travels with your employees.

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Outcomes our clients see

Documented outcomes from Pro Link Systems engagements across industries.

13+ Yrs
Long-Term Partnership

Cunico Corp / BWX Technologies — Defense Manufacturing

When Cunico came under the ProLink umbrella, they needed rock-solid IT governance across multiple sites. Over 13+ years, ProLink architected cloud-native environments, hardened cybersecurity, and built enterprise-grade disaster recovery. When Cunico was acquired by Fortune 1000 nuclear innovator BWX Technologies, their infrastructure integrated seamlessly into a global defense operation.

90 Days
Multinational Stabilization

LISI Aerospace — Aerospace Manufacturing

LISI Aerospace's IT environment spanned California, Mexico, and Canada — and needed order fast. ProLink took ownership of the entire IT infrastructure, modernized network topology, deployed security agents, and stabilized multinational operations in 90 days. When the pandemic hit, they transitioned to remote solutions without disruption, ensuring continuity across every location.

3 Cos.
Enterprise Transformation

CR&R Incorporated — Waste Management & Recycling

Brought in as CR&R's de facto CIO, ProLink modernized IT across CR&R, Haulaway, and Recycle America — deploying SentinelOne SOC and SIEM monitoring, migrating thousands of users to Microsoft 365 and Azure, and delivering enterprise-grade disaster recovery. One of ProLink's most comprehensive technology transformations, driving efficiency, visibility, and resilience company-wide.

12 Yrs
Hospitality Partnership

Beverly Hills Plaza Hotel & Spa — Iconic LA Landmark

Over a 12-year engagement, ProLink transformed the hotel's IT from outdated dial-up data ports to a full infrastructure overhaul — upgrading wiring, combining T1 lines, and deploying rooftop antennas for seamless high-speed coverage. ProLink also built a custom application enabling hotel charges to post directly to guest folios, streamlining revenue management and front-desk operations.

We operate like an extension of your team

Most IT companies show up when something breaks. We show up every day — monitoring, optimizing, and advising so problems don't get a chance to start.

1

Deep Operational Experience

25 years of building and maintaining real-world IT environments gives us pattern recognition that shortcuts and consultants simply don't have.

2

Transparent, Predictable Pricing

Flat-rate managed services with no surprise invoices. You know exactly what you're paying and what it covers — every month.

3

Security-First by Default

Every engagement starts with a security posture review. We don't bolt security on at the end — it's built into every recommendation we make.

4

You Own the Relationship

No vendor lock-in, no proprietary tools that hold you hostage. We use open, industry-standard platforms so you're never dependent on us to leave.

1999 Founded in Woodland Hills, CA by Brian Shad
25+ Years supporting Los Angeles area businesses
24/7 Help desk with live engineer escalation
5 Core values: Trust · Security · Integrity · Quality · Commitment
Our Story →

Built for businesses that can't afford downtime

Healthcare
Legal
Financial Services
Real Estate
Manufacturing
Professional Services
Nonprofits
Technology
Aerospace
Entertainment
Logistics
Waste Management

25 years of trust — in their own words

Every review below is posted directly on Google. Click any card to verify.

5.0
★★★★★
15 Reviews
TZ
Tony Zamos
★★★★★

"Prolink Systems is a top-notch outfit. The company is so attentive to the needs of their clients. Their attention to detail and amazing customer service set them apart. They are professional and their customer care is second to none. I highly recommend Prolink Systems."

ER
Evan Rubalcava
★★★★★

"I have used Prolink for all of my IT needs for over 13 years. I have found them to be incredibly responsive, always on top of things, and very honest and helpful. I would trust them with all my IT concerns. They are excellent — I'd recommend them to anyone."

BP
Brian Peng
★★★★★

"I have always looked to Prolink as my go-to IT company for many years. Their team is exceptional, always available, and consistently delivers. I am very satisfied with their service and would not hesitate to recommend them to any business."

DM
Daniel Marchman
★★★★★

"I have loved working with every single person on this team. They handle all of my technical needs and are always on top of it. I feel that any of my technical difficulties are resolved in a timely manner — absolutely exceptional service."

JS
Jonathan Slephs
★★★★★

"My company (Global Canine) has been using Prolink Systems for the last 7 years, and they have always been reliable, professional, responsive, and friendly. Their knowledge base and understanding of our connected environment are truly impressive."

JA
John Allen
★★★★★

"I feel that Prolink is the best IT professionals I've worked with. They are very professional and well trained. I've been using their services and feel completely satisfied with the way they maintain our technology portfolio."

LR
Larry Romero
★★★★★

"I just want to give big thanks to the IT team at Pro-link. They have always been a great team, done great work, and are quick to meet every deadline. They are reliable, wonderful people to work with, and I highly recommend them."

DC
Dianna Châteauneuf
★★★★★

"We have worked with Prolink for over 7 years. They are always super quick and very helpful at getting any service done at all times. I love how responsive they are — I highly recommend them for any business in need of IT support."

RG
Robin Gini
★★★★★

"I have been using Prolink services for many years now. They are professional, organized, and provide excellent service. I am very happy to have them as my IT provider and would recommend them without hesitation."

ST
Sherrod Thompson
★★★★★

"Prolink Systems has been my company's IT partner for many years. I am extremely happy to say they have been very responsive to our technology needs and have always delivered. A truly outstanding team."

MM
Matt M.
★★★★★

"Thank you Brian! The team at Prolink is very communicative and responsive. We are happy to use their services and will highly recommend them to friends and family."

JD
Jennifer Dakan
★★★★

"Our organization has been working with Prolink for over ten years. They are responsive to the varied needs of our eclectic staff, quick to respond when there is a problem, and easy to work with."

WB
Willy Bautista
★★★★★

"We are just one of the many satisfied clients of Prolink. Fifteen (15) years and counting with Prolink speaks for itself. Highly recommended!"

PY
Pilar Yousefi
★★★★★

"Brian and his team are outstanding. They handled all of our IT needs and their service is second to none."

JB
Joe Biolsi
★★★★★

"Outstanding professionalism, customer service, timely responses, and brilliant technical expertise. We never think about our IT services because we know they are in great hands."

Read All Reviews on Google

Ready to modernize your IT?

Start with a no-pressure discovery call. We'll assess your current environment and outline a realistic path forward — at no cost.